Refund policy

Last updated: July 30, 2026

We want you to be happy with your purchase, so here's exactly how returns work.

Return Window You may request a return within [14] days of delivery. Requests made after this window will not be accepted, no exceptions.

Condition Requirements To qualify for a return, the item must be:

  • Unused, unopened, and in original condition
  • In its original packaging with all accessories included
  • Accompanied by proof of purchase

Items that have been used, assembled, plugged in, or had their protective seals/packaging removed are not eligible for return, as they can no longer be resold as new. This includes items removed from sealed bags or boxes for inspection beyond visual checking.

Non-Returnable Items

  • Items marked final sale
  • Items returned without prior authorization
  • Items damaged due to customer misuse, improper voltage, or failure to follow instructions

How to Request a Return Email hello@vintome.com with your order number, reason, and photos if applicable, within the return window. Unauthorized returns sent without this step will be refused and sent back at the customer's expense.

Return Shipping & Restocking

  • Customer is responsible for return shipping costs
  • A restocking fee of [20]% applies to all approved returns to cover processing
  • Original shipping charges are non-refundable

Refunds Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 10 business days, minus applicable restocking and shipping fees. We are not responsible for delays caused by your bank.

Damaged or Defective Items If your item arrives visibly damaged or defective, you must notify us within 48 hours of delivery with photo evidence. Claims made after this window cannot be honored. If approved, we will offer a replacement or refund at our discretion.

Buyer's Remorse Change-of-mind returns are only accepted within the return window stated above, subject to all conditions listed, including the restocking fee.

Contact: hello@vintome.com